We are geParcel!

geParcel.com, based in Bolton, Greater Manchester is the UK’s leading parcel delivery comparison website, offering a surprisingly cheap alternative to the Post Office to consumers and small eBay sellers/businesses. Our website enables you to send anything, from a small packet to a large parcel, to destinations throughout the UK and internationally, and all for a surprisingly cheap price.

Now the UK’s top parcel brokers, our business has grown quickly, and our experience in the industry meaning you know you can trust us with your parcel. We were even ranked in the top 100 fastest growing technology companies in 2016 (Sunday Times Tech Track 100).

Over time our range of services has expanded and we’re delighted to be able to offer a full range of national and international destinations, same day, next day and economy services, collection from your door or drop at one of over 10,000 shops; as well as integration with eBay, Amazon and other marketplace websites.

The website is fully integrated with the supplier base. This means that whether you choose to enter the address details manually, or link to an eBay auction, your order goes straight to the courier you’ve chosen and you can even print out the label in your own home. As the transfer is done via an automatic process, you can rest assured that the courier has received your collection request for the day you’ve specified; and if you’re using a drop off service you can even take your parcel to your local shop the same day!

Unlike most comparison sites, geParcel are here to help after the order has been booked. When you place your order, your contract and payment is with geParcel and our customer services team is available until 11 p.m. every day to resolve any issues you may have. This means that instead of having to use multiple processes, you can take advantage of using geParcel for everything from collection through to tracking your delivery; regardless of the service you use.

Most Frequently Asked Questions

If your parcel has not been collected, you may be able to rebook your collection. In the event that you’re unable to rebook your collection, you can switch to a drop-off service.

Why hasn’t my parcel been collected?

There are usually only a few reasons why a courier is not present for a scheduled collection:

  • Driver Out of Time — the driver has reached their legal daily driving limit of 10 hours before they have reached your specified collection point. This can be caused by traffic delays.
  • Force Major — this is a failure scan indicating that an authority has prevented the driver from completing the route to your selected collection point. This could be a police diversion or a road event, such as a marathon.
  • Booking Error — the driver doesn’t have your collection scheduled in their system.

What should I do now?

To see whether you can rebook your collection:

  • Go to the rebooking page
  • Select your order from the drop-down menu
  • Click ‘Rebook Collection’
  • Select a date to rebook

Can I still send my parcel today?

If you need to dispatch your parcel today, you can switch to a drop-off service instead.

Opting for a drop-off service guarantees you won’t experience another failed collection. Plus, you can drop off your parcel today, rather than having to wait for another collection tomorrow.

To switch to a drop-off service, select the option ‘Switch to Drop-Off’ below the collection rebook menu on the rebooking page.

When you switch from collection to drop, you will be refunded the difference in price.

You will only be eligible to make a claim for a full refund if:

  • The order in question was booked with your name and email address
  • You added Parcel Protection to your order during booking
  • The item you sent with us does not appear on our prohibited/no compensation items list.

If you did not attach Parcel Protection to your order, you may still be eligible for a refund on the parcel’s carriage costs.

The parcel I sent has arrived damaged

We class damage to a parcel as damage to the item you have sent, not damage to the box or packaging it was sent in. Therefore, you won’t be able to claim for parcels where it is the packaging alone that has been damaged.

To make a claim for damage, you’ll first need to log into your account.

If you do not have an account, you will need to register to log a claim online. You will need to register using the e-mail address you used to book the order.

The parcel I sent is lost

If you believe that the parcel you sent might have been lost in transit, we advise that you check whether or not your parcel has passed it’s expected delivery date.

You can find your estimated time of delivery here.

If your parcel is past its expected delivery date by 3 days or more, you can contact us to look into a potential loss in transit.

Part of the item I sent/received is missing

If part of the item you sent or expected to received has gone missing in transit, you could be eligible to make a claim.

If you do not have an account, you will need to register to log a claim online. You will need to register using the e-mail address you used to book the order.

This is not the parcel I was expecting

If the item inside the parcel you received differs from what you expected, we’d advise that you contact the sender of the parcel directly.

Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour.

Some parcels can also be left unattended if you have purchased a service that requires an additional payment to be made to guarantee signature on delivery so please ensure you check anywhere on your property that may be considered a safe leaving place.

We can provide a proof of delivery which shows the signature of the recipient.

Should a proof of delivery be supplied and the recipient still dispute delivery, we would advise you to submit a claim.  As part of the claims process we can arrange a driver interview which may help ascertain the whereabouts of the parcel.

A proof of delivery is often available within the tracking updates for your delivery,  click here to check the tracking for your parcel.

To start the claims process you must be the contract holder and contact us which you can do by clicking the ‘live chat’ link below.

Pricing and Pre-Booking

Prices are calculated using the weight, dimensions and collection and delivery locations of your parcel. To obtain a quote, you will need to know the weight of your parcel in kilograms and the dimensions of your parcel in centimetres.

Once on the quotes results page, you’ll be able to choose to book a next-day delivery , a standard delivery and even a same-day delivery service from a range of different couriers that can deliver throughout the UK and internationally.

You can use our quick quote tool to obtain the price for your parcel delivery.

We do have a list of prohibited items which we cannot carry at all.  We also have a list of items which we can carry but will only be covered in the event of loss, not damage.

To check your item on our lists please click here.

Please be aware we currently don’t include standard cover on our UK to UK services, you can however for a small fee cover you parcel up to £10,000 dependent on the service. For our international services we have introduced a new two tier cover option which provide excellent rates with and without cover.

We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we cover for loss but not damage.

Please read through this before purchasing cover for your parcel.

The price we charge includes the cost of shipping and any associated fuel surcharge. You can also track your parcel for free on our website.

We are not responsible for any duties, customs or taxes which may be requested by the customs officials in the recipient country.  Any such charges will have to be paid by the recipient and are entirely separate from the shipping charges themselves.

Unfortunately we cannot advise what charges may be imposed since they vary from country to country and are dependent on the parcel contents.

We realise that mistakes can happen, however, we would ask for your help to ensure we can keep our prices as low as possible by carefully weighing and measuring your parcel.

We rely on customer accuracy to ensure our pricing is the best we can offer, but even slight inaccuracies in dimensions can result in large volumetric differences, particularly on international parcels.

Should extra payments become due we reserve the right to recover them.

At geParcel, we have a set of size guidelines that covers the vast majority of our courier services. 

If your parcel is too large for standard services, that means the weight or dimensions you entered can’t be carried by any of the couriers we work with. Typically, you’ll see this message if your parcel is longer than 2.45 m, or weighs more than 1,000 kg.

However, if your item is within the limits of typical weight and dimension restrictions, it might be the case that your parcel is exceeding the volumetric weight limit for some services.

You can calculate your parcel’s volumetric weight using the calculator below.

For larger parcels, we advise booking a large parcel delivery with one of our specialist services.

Though our international courier services send to hundreds of locations around the world, there are certain countries that we unfortunately cannot ship to, which are:
Afghanistan
Cuba
Ghana
Iran
Ivory Coast
Kyrgyzstan
Nieu
Nigeria
Nevis
North Korea
Sao Tome & Principe
Somalia
Sudan
Syria
Tahiti
Western Samoa

Parcel weights are calculated on a volumetric basis based on both weight and dimensions. Therefore, the volumetric weight of your parcel may be greater than the actual weight itself. For this reason, we advise using a parcel volume calculator if you’re not sure of the volumetric weight of your parcel.

Different couriers use slightly different calculations to determine a parcel volume so please use the calculator below.

Each service that we offer has its own size restrictions based on the weight and dimensions of the parcel.

With our standard services, you can send parcels with a maximum weight up to 70 kg. The maximum dimensions for our standard services are a length+girth of 2.45m.

If you have a parcel that exceeds either of these restrictions, check out our large parcel services or check out our options for heavy parcel delivery.

What is length+girth?

‘Length+girth’ is a measurement that provides couriers with an insight into the general size of any given parcel.

The ‘length’ of a parcel is the measurement of its longest side.

The ‘girth’ of a parcel can be found by adding together the lengths of the two remaining dimensions of the parcel – the width and the height – and doubling the total.

Therefore, length+girth can be calculated as follows:

2(Width + Height) + Length

Volumetric Weight

Some couriers will base their prices on the volumetric weight of a parcel. The way in which volumetric weight is calculated varies between couriers, but you can get arough idea of your parcel’s volumetric weight using our volumetric weight calculator below.

On UK to UK deliveries weights and dimensions are not critical provided that your parcel is no longer than 1m or no heavier than 20kg.

Some services have lower weight restrictions so please check the service description before placing your order.

If you do not know the weights and dimensions:

Weigh yourself on the bathroom scales with and without the parcel then calculate the difference

Check out a similar item on eBay (weights and dimensions are often given on the description)

Please be aware that the weight and dimensions entered need to include the packaging.

We strongly recommend, that when entering weights and dimensions, that they are as accurate as possible. This is to ensure that you avoid further charges and any possible delivery delays.

You should also be aware that couriers will often check your parcel’s volumetric weight.

At checkout geParcel will offer a number of ways in which you can pay.

You can use major credit cards, debit cards, Amazon payment, PayPal or a prepay account that you can open with geParcel.

Courier text messaging is an optional service you can add to your delivery to make keeping up with your order even more convenient than with our online tracking service.

By adding text messaging to your delivery, the courier will send a short message to your phone to confirm the fulfilment of your parcel delivery the moment that it’s delivered.

Adding text to your order is therefore ideal for high-value or urgent deliveries, or for senders who’d rather get a notification than have to keep an eye on tracking.

Signature tracking is an optional service you can add to a delivery that ensures your parcel must be signed for upon its arrival with the recipient. It can also be called ‘Recorded delivery’ or a ‘Proof of delivery’ service.

Signature tracking is a reliable way of getting proof of delivery for your parcels, which is especially useful for sellers to find out when their parcel was delivered and who signed for it. It’s easy to track a parcel on our website, and signature tracking gives you that added level of reassurance that your delivery has been successful.

Upon arriving at the delivery destination, the courier will request a signature from the recipient. The signature is taken on a hand-held electronic device so that it can be automatically entered into digital archives.

Our order process is made to be as simple and easy as possible however complications can occur with postcodes sometimes.

You may get an error message regarding your postcode for various reasons.

This is to ensure that parcels can be delivered correctly and on time without address issues.

Please make sure that the postcode matches the town and county.

It should also be in the correct format without any symbols.

If you are still having difficulties after this then please follow the live chat link below to allow us to assist you.

Collection Enquiry

If you know that you will not be available to hand your parcel to the driver there are a number of options available.

I would like to rebook my collection for a more suitable date

To rebook your collection for another date, click here. You’ll need your geParcel reference number and either your postcode or email address.

I would like to leave my parcel in a secure location

Though you can choose to leave your parcel in a secure location, please be advised that your parcel won’t be covered for loss or damage if it is left unattended.

In addition, we cannot guarantee that the driver will collect an unattended parcel as this is at their own discretion. Some couriers do have a policy against collecting unattended parcels. We therefore strongly advise customers to use a nearby drop-off point instead.

I would like to change the collection address

To change the collection address of your delivery, you’ll need to speak to one of our live chat operators. You can speak to us on Live Chat here.

I would like to leave specific instructions for the collection of my parcel

You can add instructions for your driver in the order process when you book before your order is confirmed. Find out more about leaving specific instructions here.

I would like to drop my parcel off at the nearest drop-off point

To see whether you can drop your parcel off at a local drop-off point, you’ll need to speak to a member of our live chat team.

I would like to drop my parcel off at the nearest courier depot

We recommend that you only drop off your parcel at a courier depot as a last resort, and always contact the courier in question before doing so.

Please note that some couriers won’t accept parcels being dropped off at depots. These are:
DPD
TNT
Parcelforce

If you have cancelled an order prior to collection, you can apply for a refund by speaking to a member of our team via the Live Chat link below.

Please note that to be eligible for a refund, you must:

  • Be the contract holder with geParcel (no one else can claim a refund on your behalf)
  • Have booked the delivery within the last 14 days
  • Have paid the delivery charge in full before requesting a refund.

You can learn more about our refunds policy here.

Once you’ve completed the form below and clicked ‘Submit’, you refund will be checked and processed within 2 working days. Should you refund request be approved, you’ll be notified via email once your refund has been processed.

When will I receive my refund?

If your request for a refund is granted, you can expect your refund to enter your account within 3-5 working days.

Why does my refund take longer to process than my initial payment?

We aim to process your refund within 48 hours of it being granted, but the processing time of the refund being transacted into your account is dependent on the bank you hold an account with. We advise 3 to 5 working days, though in some cases refunds may take longer.

If your parcel has not been collected, you may be able to rebook your collection. In the event that you’re unable to rebook your collection, you can switch to a drop-off service.

Why hasn’t my parcel been collected?

There are usually only a few reasons why a courier is not present for a scheduled collection:

  • Driver Out of Time — the driver has reached their legal daily driving limit of 10 hours before they have reached your specified collection point. This can be caused by traffic delays.
  • Force Major — this is a failure scan indicating that an authority has prevented the driver from completing the route to your selected collection point. This could be a police diversion or a road event, such as a marathon.
  • Booking Error — the driver doesn’t have your collection scheduled in their system.

What should I do now?

To see whether you can rebook your collection:

  • Go to the rebooking page
  • Select your order from the drop-down menu
  • Click ‘Rebook Collection’
  • Select a date to rebook

Can I still send my parcel today?

If you need to dispatch your parcel today, you can switch to a drop-off service instead.

Opting for a drop-off service guarantees you won’t experience another failed collection. Plus, you can drop off your parcel today, rather than having to wait for another collection tomorrow.

To switch to a drop-off service, select the option ‘Switch to Drop-Off’ below the collection rebook menu on the rebooking page.

When you switch from collection to drop, you will be refunded the difference in price.

We can often pass on specific instructions to the courier before the collection date. However, if the collection date is today then the driver will already be en-route so we would be unable to pass on this information.

I will not be available at the time of collection. What can I do?

I would like the driver to call me.

The driver may call the contact number to assist with the collection. Unfortunately, not all drivers carry phones for health and safety reasons – as such a call is not guaranteed.

I would like to request a specific collection time frame.

Unfortunately our standard service collections are on an all day basis and are not time specific.

We do offer 1 hour time windows with City sprint however, who are our same day courier for services with collection and delivery in the UK. Alternatively we offer drop off services, where you can take your item to a drop off point at your convenience.

Letters and Small Parcels Enquiries

Our letters and small parcels service is currently adomestic-only service, which unfortunately means you can’t send overseas with Letters and Small Parcels by Whistl.

If you need to send small parcels internationally, you can use one of our international delivery services, such as DPD, Parcelforce and UPS. If you have a large number of items you need to send overseas, you can use our bulk shipping tools instead.

Please note that we aren’t currently able to deliver letters internationally.

You dont need to sort your items when sealing them in your boxes. However, you will be required to accurately declare the number of letters, large letters and small parcels youll be sending when booking your order. Failure to properly declare your items can result in an additional surcharge issued by the courier.

You can send as many boxes as you like per order. However, you should note that each box you send will have a minimum spend of £20 excluding VAT. For this reason, we recommend that you consolidate your items to ensure you maximise your potential savings.

If you under-declare the number of letters in each category (letters, large letters and small parcels), or within the wrong weight bracket per category, you may incur an additional surcharge.

The additional surcharge is issued by Whistl to cover the administrative cost of adjusting the order manually as well as the price of each stamp per undeclared item.

Though the service is fulfilled by Whistl, the initial stage of the delivery will be carried out by couriers from UPS and TNT.

If youve booked a collection service, you can expect a TNT courier to come and pick up your boxes at your specified location.

If you choose to drop off your parcels, you can do so at your nearest UPS Access Point for a UPS courier to collect later.

Each box of letters and small parcels you send through our Letters and Small Parcels by Whistl drop-off service can weigh up to 20 kg, with a maximum Length + Girth of 3 m. If youve booked a collection service, your boxes cannot exceed 20 kg in weight and a maximum length of 1 m.

Length + Girth is calculated by adding your boxs width and height together, multiplying that number by two, and adding it to the length of your box.

Please note that if one of your boxes exceeds the size limits stated above, you could incur an additional surcharge from the courier that youll be required to pay.

Delivery times for Letters and Small Parcels by Whistl take 3–5 days from the point of collection.

If youre using a drop-off service, this delivery time will begin when the courier comes to collect it, which could be the following day depending on the time at which you dropped your box off.

End-to-end tracking is currently unavailable on the Letters and Small Parcels by Whistl service.

However, you can still track the progress of your parcel up to the point of handover with Royal Mail.

The minimum spend for each box you send with the Letters and Small Parcels by Whistl is £20 exc VAT. For each additional £20 you spend after your first box, youll be eligible to send another box for no additional cost.

We recommend consolidating your orders into the fewest boxes possible to ensure you dont pay any more than necessary.

We do have a list of prohibited items which we cannot carry at all. We also have a list of items which we can carry but will only be covered in the event of loss, not damage.

If one of the items you send using the Letters and Small Parcels service can’t be delivered, it will return to a local Royal Mail branch and a calling card will be left at the recipient’s address prompting them to collect it.

In the event that an item can’t be delivered due to illegibility, the item will instead be returned to the sender.

You should receive all of your labels via email within a few minutes of booking online. You’ll need to print these off and attach two to each box — one on the outside and one on the inside.

If for any reason you don’t receive your labels in your inbox, please do not hesitate to contact a member of our Live Help team. You can do so by clicking the ‘Live Help’ button on the order confirmation page that will be displayed once you’ve booked your delivery.

You can track your boxes for the first few stages of the delivery process.

However, you won’t be able to track each individual letter or parcel you’ve sent once they’re sorted and filtered into the Royal Mail network.

We are currently exploring options to enable end-to-end tracking on the Letters and Small Parcels service.

Delivery Enquiry

To track your parcel, you’ll first need to enter your geParcel reference or tracking number into the “Track Your Shipment” section, and click ‘Submit’.

I don’t know my tracking number

If you are unsure of your order number, you can find it on your booking confirmation email. 

If you have accidentally deleted this email or haven’t received it, you can find your tracking number in your geParcel account area.

This number can also be found in your booking confirmation email.

When does a parcel start being tracked?

Please note that parcel tracking will not begin until the parcel is scanned upon collection. Drivers with a handheld terminal will immediately make a collection scan. Other parcels may only be shown as collected once they’ve been scanned at the courier depot.

You can quickly track your parcel in future by clicking the ‘Track Your Shipment’ link in the top right of our website header, and entering your geParcel reference number.

Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour.

Some parcels can also be left unattended if you have purchased a service that requires an additional payment to be made to guarantee signature on delivery so please ensure you check anywhere on your property that may be considered a safe leaving place.

We can provide a proof of delivery which shows the signature of the recipient.

Should a proof of delivery be supplied and the recipient still dispute delivery, we would advise you to submit a claim.  As part of the claims process we can arrange a driver interview which may help ascertain the whereabouts of the parcel.

A proof of delivery is often available within the tracking updates for your delivery,  click here to check the tracking for your parcel.

To start the claims process you must be the contract holder and contact us which you can do by clicking the ‘live chat’ link below.

You will only be eligible to make a claim for a full refund if:

  • The order in question was booked with your name and email address
  • You added Parcel Protection to your order during booking
  • The item you sent with us does not appear on our prohibited/no compensation items list.

If you did not attach Parcel Protection to your order, you may still be eligible for a refund on the parcel’s carriage costs.

The parcel I sent has arrived damaged

We class damage to a parcel as damage to the item you have sent, not damage to the box or packaging it was sent in. Therefore, you won’t be able to claim for parcels where it is the packaging alone that has been damaged.

To make a claim for damage, you’ll first need to log into your account.

If you do not have an account, you will need to register to log a claim online. You will need to register using the e-mail address you used to book the order. You can quickly register here.

Once you’re logged in, click here to enter the details of your parcel, and follow the on-screen instructions.

The parcel I sent is lost

If you believe that the parcel you sent might have been lost in transit, we advise that you check whether or not your parcel has passed it’s expected delivery date.

You can find your estimated time of delivery here.

If your parcel is past its expected delivery date by 3 days or more, you can contact us to look into a potential loss in transit.

Part of the item I sent/received is missing

If part of the item you sent or expected to received has gone missing in transit, you could be eligible to make a claim.

If you do not have an account, you will need to register to log a claim online. You will need to register using the e-mail address you used to book the order. You can quickly register here.

Once you’ve set up your account, click here to enter the details of your parcel, and follow the on-screen instructions.

We strongly recommend that you retain any damaged item(s) until your claim has been settled.

We will require photographic evidence of both the damage to the parcel and the packaging itself as part of the claims process.

It may be the case that the claims team will ask for salvage of your item or perhaps investigate the possibility of a repair. Once your claim is closed you may dispose of the item.

If you’re sending a parcel to eBay’s UK distribution hub, you should see the following postcode in the tracking information: DE55 2GF

When sending a parcel internationally through eBay, it has to go to the UK hub before it’s dispatched to the final delivery address.

If you’re returning an item you bought from eBay, you should expect to returns address specified by the seller instead.

You can check your parcel tracking by entering your geParcel reference number (found on your order confirmation email or in your account) in the tracking box below. If you booked with another courier, you can use the tracking number they provided instead.

If you’re sending a parcel to the Nightline Parcel Motel hub in Northern Ireland, you should see the following postcode appear on your order’s tracking information: BT36 4PE.

When booking a Parcel Motel service, your parcel will go to the UK hub depot to be sorted before it is collected by a Nightline driver and delivered to your selected Parcel Motel location.

Please note that if our tracking indicates that your parcel has been delivered, this in fact means that the parcel has arrived at the hub, not the final delivery destination. 

For queries regarding delivery after the parcel has reached the Parcel Motel hub, you’ll need to contact Parcel Motel directly.

If you require the parcel to be returned to the sender then you would need to request this before the parcel is delivered.

We would need to be talking to the contract holder (whoever paid and ordered the service) to be able to handle such a request.

Please follow the link to live chat below so that we can assist you with your request.

Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress.

However, if your parcel tracking has stopped for more than two or three days after the estimated delivery time, there could be complications with the delivery itself.

To check whether there has been any issues with your delivery, enter your order number (found on your confirmation email or in the ‘My Orders’ area of your account) into the look-up tool below.

If you have received a parcel that has been booked through us but aren’t expecting any deliveries then please try and contact the sender.

The senders details may be indicated on the packaging or inside the parcel itself.

If you are struggling to find this information then please contact our live chat team through the link below.

However, if you are wanting to change other details such as the delivery address or the weight and dimensions then you would need to contact our live help team through the link below.

Orders can only be cancelled prior to parcel collection or drop off.

You will need your geParcel reference number and either the email address used to book the parcel or your collection postcode.

You should speak to a member of our live chat team by clicking the link below if:

  • you would like to cancel your order once your parcel has been collected. Depending on the terms and conditions of your parcel order, you may be charged for cancellations.
  • you would like to cancel your order without rebooking.
  • you would like to amend your order.

If your customer has cancelled their order with you once you have booked or dispatched your parcel, you can use the link below to chat with our customer service team. They can help you cancel a drop-off delivery or a parcel collection due to be carried out by the courier.

Please note that it may not be possible to cancel a collection on the day it’s scheduled to arrive.

International Parcels

When sending a parcel to Europe, you’ll want to know which countries belong to the European Union in order to The following countries are inside the EU:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

You only need to attach the address label to a parcel travelling to the EU. There are no further documents required.

A commercial invoice is needed for shipments of any type that travel outside the European Union. The invoice is used as a customs declaration and is provided by the person or corporation that is exporting the item.

Countries that are in the European Union DO NOT require a commercial invoice.

All items travelling outside the EU require commercial invoices. Not to worry as the necessary documents will be printed along with the airway bill label at the end of your order.

During the order process you will be asked for details of the parcel. Please ensure that all the information entered on the invoice is correct, with a full breakdown of what is being sent and a value per item. This is a legal requirement and failure to disclose the full contents and values of the parcel may result in it being held by customs in the recipient country. They may also levy charges on the parcel which are outside our control.

There are some items to certain destinations where additional documentation may be required. As every parcel is treated differently in customs it’s very difficult for us to advise beforehand what additional documentation may be needed, however if it becomes apparent when your parcel is in transit that we require further information then we shall contact you via e-mail as soon as the courier have made us aware.

You will be able to track your parcel to its destination as all our orders are fully trackable, from the moment the parcel is collected to the moment it’s delivered. 

How to track your parcel

To track a parcel, all you’ll need is your geParcel tracking number. You can find your tracking number on your parcel label when you print it off. Alternatively, you can use your geParcel reference number, which is included in your order confirmation email.

You can track your parcel using either your courier tracking number or your geParcel reference number on our parcel tracking page. You can quickly track a parcel from any page on our website by clicking the red ‘Track Your Parcel’ button in the header.

Alternatively, you can track your parcel via the parcel tracking tool below.

Tracking without a label

When you place an order with a services that do not require a label (such as Parcelforce or DX), the driver will provide you with your tracking number upon collection. Your tracking number will usually be presented in the form of a collection receipt. Keep hold of any collection receipts your receive for future reference.

Problems with tracking

Though almost all deliveries booked through geParcel will have visible tracking updates throughout the entire delivery process, a small number of customers may experience some minor issues with tracking.

Customers sending to remote areas of the world, for example, may experience tracking delays while the parcel is in transit. Other customers might see that their tracking has stopped updating for a few days, which could indicate complications with the delivery.

Please also note that some services are divided between multiple couriers, and therefore tracking can stop when a parcel is exchanged between two service providers. This is most common when couriers are required to hand the parcel.

In order to ensure the utmost security of your parcels, we do have a list of countries we unfortunately cannot send to for the time being. These include:

Afghanistan

Cuba

Ghana

Iran

Ivory Coast

Kyrgyzstan

Nieu

Nigeria

Nevis

North Korea

Sao Tome & Principe

Somalia

Sudan

Syria

Tahiti

Western Samoa

In order to ensure the utmost security of your parcels, we do have a list of countries we unfortunately cannot send to for the time being. These include:

Afghanistan

Cuba

Ghana

Iran

Ivory Coast

Kyrgyzstan

Nieu

Nigeria

Nevis

North Korea

Sao Tome & Principe

Somalia

Sudan

Syria

Tahiti

Western Samoa

If you’re sending a parcel outside of the European Union, it could incur customs charges. 

Customs charges are required to be paid by the sender before the parcel in question is permitted entry into the country it’s been sent to. 

Because customs charges are determined when the parcel arrives, it’s impossible for us to determine whether you’ll be charged and by how much in advance. 

Therefore, we advise any customers planning to send outside of the EU to set aside an allowance to serve as a buffer in the event your parcel does incur customs charges.

When you book through geParcel, the person that delivers your parcel will be an employee or sub-contractor of the courier whose services you selected. 

For example, if you booked a DPD service, an employee of DPD will collect your parcel and deliver it to the given destination.

Services with multiple couriers

Where possible, the courier that collects your parcel will deliver it in the destination country. 

However, some of our services have delivery partners within the destination country who are often established postal services such as LaPoste (France) or Correos (Spain).

Therefore, if you’ve booked an overseas service, your parcel could be handled by two or more different couriers from different companies. Parcelforce, for example, will often take a parcel to a specified country and hand it over to a local courier service, who will then complete the delivery. 

There are also ‘concatenated’ services — like USPS via OCS — that use two sets of local couriers to handle the delivery process on land, and another service that handles air transit.

geParcel employees

It’s worth noting that your parcels are not delivered by geParcel employees. geParcel is a delivery comparison site, which means that our job is to provide customers with the opportunity to book with an existing courier for a cheaper price. 

Our staff do not deliver your parcels themselves, though they do communicate with the couriers that handle your items on your behalf.

Keep track of who’s delivering your parcel

You can find information about who’s delivering your parcel and where it is on each step of the way by using our parcel tracking feature. Simply enter your geParcel reference number into the tracking tool below to get started.

The price you pay does not include customs charges as these are not known at the time the order is placed.

The decision is made by the relevant authorities in the delivery country who will contact your recipient if there are any charges to be paid.

The courier will attempt to clear your parcel as quickly as possible through customs; however there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally customs will contact the recipient directly and for this reason we request for you to ensure that you include all up-to-date and correct contact details for the receiver during the booking process.

Our couriers do not deliver to P O Boxes with the exception of the Middle East Region; defined as the following countries:

Bahrain

Kuwait

Libya

Qatar

Oman

Saudi Arabia

United Arab Emirates

Consignments to any country other than those listed above must not be transported if the delivery address is a P O Box.

Please note that the following addresses are also considered to be P O Box addresses and as such we would be unable to deliver to them:

Post Restante a la Post – France

das Postfach – Germany

Packstation – Germany

Post Restante – Sweden

Apartado de correos – Spain

Postbus – Netherlands

Internal Revenue Service – USA

Unfortunately we currently are unable to send items to British Forces Post Offices (BFPO), however please check back to our website in the future as we are hopeful of offering this service in the future.

There is a risk that the parcel will be abandoned or returned to the sender. These actions may not be free of charge and as each country has different rules we cannot give any specifics.

geParcel cannot be held responsible for any charges that Customs enforce on a parcel.

The EORI number (Economic Operator Registration and Identification) is an identification number which customs will use to identify the sender and their parcels across all EU countries.

My Documents

There are some services available which do not require a printer.

For UK services, we recommend using the Print in Store service from Collect+. You can also use DX, Parcelforce (collection service only), City Sprint or Palletforce and the driver will bring labels to the collection point, so you can just hand write the delivery address onto the parcel.

For European services, you can use Parcelforce (collection service only) and again the driver will bring labels to the collection point.

When you process a quote, the services that do not require a printer can be found in the service descriptions listed under the service name. You can click here to obtain a quick quote.

Printer Not Working

Please check if there is an error on your label. The message on your label should highlight the details that should be amended. Should you require further assistance, please use the link below to chat with our customer service team.

No Access to Printer

If you do not have direct access to a printer, there are a number of alternatives you can consider:

– E-mail the confirmation (containing the label link) to a friend or neighbour.

– Visit your local library, who are likely to have a printer for public use.

– Change your collection address to your work address and print your label off at work (you will need help from our live help team to do this).

Remember, if you have booked with DX, Parcelforce (collection service only), City Sprint or Palletforce you do not require a pre-printed label. In this case, you may handwrite the delivery address on the box and the driver will bring a barcode label to the collection address.

To amend any details on your label or if the PDF file has an error message on the label when you open it then you will need to contact live help in order to make the amendment or to correct the label.

Please use the button below to speak to an operator on live chat.

 All items travelling outside the EU require commercial invoices. There’s no need to worry, as the necessary documents will be printed along with the airway bill label at the end of your order.

When booking international shipping, you will be asked for details of the parcel. Please ensure that all the information entered on the invoice is correct, with a full breakdown of what is being sent and a value per item. This is a legal requirement and failure to disclose the full contents and values of the parcel may result in it being held by customs in the recipient country. They may also levy charges on the parcel which are outside our control.

There are some items to certain destinations where additional documentation may be required. As every parcel is treated differently in customs it’s very difficult for us to advise beforehand what additional documentation may be needed, however if it becomes apparent when your parcel is in transit that we require further information then we shall contact you via e-mail as soon as the courier have made us aware.

We are able to send labels which are sized in a format perfect for thermal printers.

To request this format of label, please click on the link below to chat to our live help team.

Packaging Advice

Packing advice and guidance

  1. Choose the right packaging for your items.  Boxes made of corrugated cardboard with good quality outer liners, tubes for rolled paper and heavy-duty double-layered board for valuable items.
  2. Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
  3. Consider strength, cushioning, and durability when selecting your wrapping supplies.
  4. Fill all spaces in your package with a suitable filler such as polystyrene chips or even shredded paper.
  5. If you are re-using a box ensure it is in good shape and not worn out.  Once a cardboard box is damaged it becomes weaker.
  6. Couriers use scanners to read labels so make sure yours are clearly displayed and securely attached, and remember to remove any old labels.
  7. Use strong tape to seal and secure your box.
  8. Carefully pack fragile or delicate items individually, place on a bed of cushioning, put cushioning all around the sides and place in the centre of your package to minimise the risk of damage.
  9. Check that the items you are sending are not on the prohibitied or restricted items list.  Couriers are not allowed to send certain items and other items will not have any protection cover.
  10. For peace of mind we recommend you take protection cover for your parcel.  On occasion accidents do happen and we believe it’s best to take protection cover rather than looking back in hindsight.

The advice is for guidance only and geParcel can not accept any responsibility for loss or damage as a consequence of the information provided.  It is the responsibility of the person(s) sending the parcel to make sure that the items are securely and correctly packaged.

Please also ensure that you correctly declare the weight and dimensions of your parcel by including packaging into your measurements. Any under-declaration of your parcel’s size will mean that you incur additional charges from the courier. See our surcharge information page for more information.

Whilst items inside a suitcase are available to be covered for damages in transit (provided they are not on the prohibited or restricted list), the suitcase itself would not be covered in the event of damage as it constitutes the packaging and therefore is not covered for either loss or damage.

Furthermore, suitcases are not acceptable as packaging.

We are sorry for any inconveniences that this causes.

Whether you purchase a drop-off or a collection service, you will need to package the item yourself.

This would need to be done prior to the driver collecting or you dropping the parcel off.

If the driver refused the parcel due to incorrect packaging then you would need to re-package the parcel following this packing advice and guidance.

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