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Need to post a parcel? Want to ensure you get the best available price? geParcel make finding the right parcel service for you quick, easy and hassle free!

Working with some of the world’s largest courier services, including UPS, Hermes and Parcelforce, geParcel can help you send a parcel to over 180 countries worldwide, plus dozens of other islands and states. Not only have we garnered a strong reputation among our customers for EU parcel delivery, we’ve also built solid relationships with a host of high-profile global suppliers. This means we are able to secure big-name express and even next-day parcel delivery services on low-cost parcels.

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Whether you want to send a parcel, post a package, need your parcels collected or you want to drop them off at a time that suits you, we make posting a parcel a breeze. You’ll always find a courier quote that provides you with exactly what you need at geParcel.

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Having options is important. We understand that. That’s why we work with dozens of different couriers — including DPD, UPS, TNT and Parcelforce — each offering their own unique perks and post prices.

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If your parcel has not been collected, you may be able to rebook your collection. In the event that you’re unable to rebook your collection, you can switch to a drop-off service.

Why hasn’t my parcel been collected?

There are usually only a few reasons why a courier is not present for a scheduled collection:

  • Driver Out of Time — the driver has reached their legal daily driving limit of 10 hours before they have reached your specified collection point. This can be caused by traffic delays.
  • Force Major — this is a failure scan indicating that an authority has prevented the driver from completing the route to your selected collection point. This could be a police diversion or a road event, such as a marathon.
  • Booking Error — the driver doesn’t have your collection scheduled in their system.

What should I do now?

To see whether you can rebook your collection:

  • Go to the rebooking page
  • Select your order from the drop-down menu
  • Click ‘Rebook Collection’
  • Select a date to rebook

Can I still send my parcel today?

If you need to dispatch your parcel today, you can switch to a drop-off service instead.

Opting for a drop-off service guarantees you won’t experience another failed collection. Plus, you can drop off your parcel today, rather than having to wait for another collection tomorrow.

To switch to a drop-off service, select the option ‘Switch to Drop-Off’ below the collection rebook menu on the rebooking page.

When you switch from collection to drop, you will be refunded the difference in price.

You will only be eligible to make a claim for a full refund if:

  • The order in question was booked with your name and email address
  • You added Parcel Protection to your order during booking
  • The item you sent with us does not appear on our prohibited/no compensation items list.

If you did not attach Parcel Protection to your order, you may still be eligible for a refund on the parcel’s carriage costs.

The parcel I sent has arrived damaged

We class damage to a parcel as damage to the item you have sent, not damage to the box or packaging it was sent in. Therefore, you won’t be able to claim for parcels where it is the packaging alone that has been damaged.

To make a claim for damage, you’ll first need to log into your account.

If you do not have an account, you will need to register to log a claim online. You will need to register using the e-mail address you used to book the order.

The parcel I sent is lost

If you believe that the parcel you sent might have been lost in transit, we advise that you check whether or not your parcel has passed it’s expected delivery date.

You can find your estimated time of delivery here.

If your parcel is past its expected delivery date by 3 days or more, you can contact us to look into a potential loss in transit.

Part of the item I sent/received is missing

If part of the item you sent or expected to received has gone missing in transit, you could be eligible to make a claim.

If you do not have an account, you will need to register to log a claim online. You will need to register using the e-mail address you used to book the order.

This is not the parcel I was expecting

If the item inside the parcel you received differs from what you expected, we’d advise that you contact the sender of the parcel directly.

Prices are calculated using the weight, dimensions and collection and delivery locations of your parcel. To obtain a quote, you will need to know the weight of your parcel in kilograms and the dimensions of your parcel in centimetres.

Once on the quotes results page, you’ll be able to choose to book a next-day delivery , a standard delivery and even a same-day delivery service from a range of different couriers that can deliver throughout the UK and internationally.

You can use our quick quote tool to obtain the price for your parcel delivery.

The price we charge includes the cost of shipping and any associated fuel surcharge. You can also track your parcel for free on our website.

We are not responsible for any duties, customs or taxes which may be requested by the customs officials in the recipient country. Any such charges will have to be paid by the recipient and are entirely separate from the shipping charges themselves.

Unfortunately we cannot advise what charges may be imposed since they vary from country to country and are dependent on the parcel contents.

To track your parcel, you’ll first need to enter your geParcel reference or tracking number into the “Track Your Shipment” section, and click ‘Submit’.

I don’t know my tracking number

If you are unsure of your order number, you can find it on your booking confirmation email.

If you have accidentally deleted this email or haven’t received it, you can find your tracking number in your geParcel account area.

This number can also be found in your booking confirmation email.

When does a parcel start being tracked?

Please note that parcel tracking will not begin until the parcel is scanned upon collection. Drivers with a handheld terminal will immediately make a collection scan. Other parcels may only be shown as collected once they’ve been scanned at the courier depot.

You can quickly track your parcel in future by clicking the ‘Track Your Shipment’ link in the top right of our website header, and entering your geParcel reference number.

You will be able to track your parcel to its destination as all our orders are fully trackable, from the moment the parcel is collected to the moment it’s delivered.

How to track your parcel

To track a parcel, all you’ll need is your geParcel tracking number. You can find your tracking number on your parcel label when you print it off. Alternatively, you can use your geParcel reference number, which is included in your order confirmation email.

You can track your parcel using either your courier tracking number or your geParcel reference number on our parcel tracking page. You can quickly track a parcel from any page on our website by clicking the red ‘Track Your Parcel’ button in the header.

Alternatively, you can track your parcel via the parcel tracking tool below.

Tracking without a label

When you place an order with a services that do not require a label (such as Parcelforce or DX), the driver will provide you with your tracking number upon collection. Your tracking number will usually be presented in the form of a collection receipt. Keep hold of any collection receipts your receive for future reference.

Problems with tracking

Though almost all deliveries booked through geParcel will have visible tracking updates throughout the entire delivery process, a small number of customers may experience some minor issues with tracking.

Customers sending to remote areas of the world, for example, may experience tracking delays while the parcel is in transit. Other customers might see that their tracking has stopped updating for a few days, which could indicate complications with the delivery.

Please also note that some services are divided between multiple couriers, and therefore tracking can stop when a parcel is exchanged between two service providers. This is most common when couriers are required to hand the parcel.

geParcel UK
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Edinburgh Office
  • 8 - 12 The Clocktower, Edinburgh EH12 9LB, United Kingdom

  • +441515416841